Quicy Terms of Service

Last updated: [Insert Date]

Chapter 1 — General Terms

Article 1 — Acceptance of these Terms

1. These Terms of Service ("Terms") govern access to and use of Quicy, including the website, web application, dashboards, job board, application forms, instant job features, applicant management tools, subscription features, paid add-ons, messages, media uploads, public profile links, and related services.
2. By creating an account, accessing the platform, publishing a job, applying for a job, purchasing a paid item, subscribing to a plan, uploading content, or otherwise using Quicy, you agree to be bound by these Terms.
3. If you use Quicy on behalf of a company, venue, partnership, sole trader business, trust, or other organisation, you confirm that you have authority to bind that entity to these Terms.
4. If you do not agree to these Terms, you must not access or use Quicy.

Article 2 — Parties covered by these Terms

1. These Terms apply to all users of Quicy, including:
   1. job seekers;
   2. workers;
   3. applicants;
   4. managers;
   5. venue operators;
   6. company representatives;
   7. tenant account holders;
   8. administrators using Quicy on behalf of a venue or business; and
   9. any person who accesses public Quicy pages, including public job listings and public Video CV links.
2. In these Terms, "you" means the person or entity using Quicy. If you use Quicy on behalf of a business, "you" includes both the individual user and the business, to the maximum extent permitted by law.
3. "Quicy", "we", "us", and "our" mean the operator of the Quicy platform, being [Insert Legal Name / Business Name].

Article 3 — Related policies

1. These Terms should be read together with:
   1. Quicy's Privacy Policy;
   2. any Cookie Policy or tracking notice;
   3. any payment, subscription, coupon, or plan-specific terms displayed at checkout;
   4. any acceptable use, content, community, or platform safety policy published by Quicy; and
   5. any notices shown in the platform at the time of using a feature or making a purchase.
2. If there is an inconsistency between these Terms and a specific checkout notice, the specific checkout notice applies only to the relevant purchase, to the extent of the inconsistency.
3. Nothing in any policy, notice, or term excludes, restricts, or modifies any rights that cannot be excluded, restricted, or modified under applicable law, including the Australian Consumer Law.

Article 4 — Australian legal context

1. Quicy is designed for hospitality-related hiring activity in Australia.
2. Users must comply with all applicable Australian laws, including employment laws, workplace health and safety laws, anti-discrimination laws, privacy laws, spam and marketing laws, consumer laws, visa and migration laws, tax laws, superannuation laws, and labour hire laws where applicable.
3. Managers and venues remain responsible for ensuring that any job, shift, work arrangement, wage, workplace, hiring process, and employment-related decision complies with applicable Australian law.
4. Job seekers remain responsible for ensuring that their profile information, visa information, work rights information, qualifications, availability, and application information are accurate, lawful, and up to date.

Chapter 2 — Nature of the Quicy Service

Article 5 — What Quicy is

1. Quicy is an online hiring and application management platform focused on the hospitality industry in Australia.
2. Quicy provides digital tools that may allow:
   1. managers and venues to create online job application forms;
   2. managers and venues to publish positions to a public job board;
   3. managers and venues to receive, review, filter, and manage applicants;
   4. managers and venues to create instant single-shift job posts;
   5. job seekers to create profiles and apply for jobs;
   6. job seekers to upload CVs and intro videos;
   7. job seekers to create public Video CV links;
   8. users to receive transactional notifications, job alerts, and platform announcements;
   9. users to access paid features, subscriptions, tickets, credits, and add-ons; and
   10. users to communicate information relevant to applications and hiring.
3. Quicy's role is to provide a technology platform that helps connect people and businesses for hiring-related purposes.

Article 6 — What Quicy is not

1. Unless Quicy expressly agrees in a separate signed written agreement, Quicy is not:
   1. an employer of any job seeker;
   2. the employer of any worker who attends a venue;
   3. a party to any employment contract, contractor agreement, trial shift, training arrangement, internship, work placement, or work engagement between a job seeker and a manager or venue;
   4. a payroll provider for venues;
   5. a migration agent, legal adviser, tax adviser, accountant, workplace safety adviser, employment adviser, or industrial relations adviser;
   6. a guarantor of wages, superannuation, penalties, allowances, tips, reimbursements, workplace safety, job availability, applicant quality, worker attendance, worker performance, or hiring outcomes;
   7. a party responsible for resolving disputes between job seekers and managers or venues; or
   8. a labour hire provider unless Quicy has expressly stated this in a separate written agreement and holds any licence required by applicable law.
2. Users must not represent to any person that Quicy is the employer, hirer, agent, sponsor, guarantor, or legal representative of a job seeker, manager, venue, or business unless Quicy has given express written authorisation.
3. Quicy does not control the day-to-day operation of venues, workplaces, managers, rosters, shift supervision, workplace training, work health and safety systems, wage payments, or employment decisions.

Article 7 — No guarantee of outcome

1. Quicy does not guarantee that:
   1. a job seeker will receive job offers, interviews, shifts, employment, income, sponsorship, visa support, or any particular result;
   2. a manager or venue will receive suitable applicants, reliable applicants, experienced applicants, enough applicants, or any particular hiring result;
   3. an instant job will be filled;
   4. a hired worker will attend a shift;
   5. a venue will pay correctly or comply with workplace laws;
   6. an applicant's information, CV, video, qualifications, experience, visa status, work rights, or availability is true or complete;
   7. a manager's job post, wage, role description, venue information, or working conditions are accurate or lawful;
   8. notifications, emails, reminders, status changes, or alerts will always be delivered, opened, or acted on; or
   9. any paid feature will produce a specific commercial, hiring, employment, or personal outcome.
2. Users must make their own checks before applying for, offering, accepting, attending, or relying on any job, shift, applicant, venue, worker, manager, or information shown through Quicy.

Chapter 3 — Accounts, Information, and User Responsibilities

Article 8 — Account registration

1. Users may be required to register an account before accessing certain features.
2. Account registration may require information such as name, email address, password, phone number, company or venue name, tenant category, profile information, marketing consent choices, and other information required by Quicy from time to time.
3. Quicy may require email verification, payment verification, identity checks, or other checks before enabling certain features.
4. You must not create an account using false information, another person's identity, unauthorised company details, or an email address you are not entitled to use.
5. You are responsible for maintaining the confidentiality of your login details and for all activity occurring through your account.
6. You must notify Quicy promptly if you suspect unauthorised access, account compromise, or incorrect account activity.

Article 9 — Obligation to keep information accurate and up to date

1. You must provide true, accurate, current, complete, and not misleading information when using Quicy.
2. You must promptly update your information if it changes or becomes inaccurate.
3. Job seekers must promptly update relevant profile and application information, including contact details, phone number, email address, work history, qualifications, certifications, language skills, CV, intro video, visa type, work rights, availability, and any other information that may affect hiring or work suitability.
4. Managers and venues must promptly update tenant and job information, including venue name, address, contact details, job descriptions, wage ranges, hiring types, visa eligibility requirements, shift times, application close deadlines, number of workers required, requirements, preferences, payment details, and any other information that may affect applicants or hiring.
5. You must not rely on outdated information, and you acknowledge that outdated information may cause missed opportunities, incorrect applications, incorrect hiring decisions, disputes, compliance issues, or financial loss.
6. Quicy is not responsible for loss, disputes, failed applications, failed hiring, missed notifications, incorrect attendance, incorrect contact, incorrect payment expectations, or any other issue caused by a user failing to keep information accurate and up to date.

Article 10 — User eligibility

1. You must be legally capable of entering into these Terms.
2. If you are a job seeker, you must have the legal right to work in Australia for any role, venue, shift, or engagement you apply for or accept.
3. If you are under 18, you may use Quicy only if you are legally allowed to work and use the relevant online service and, where required, have the consent of a parent or legal guardian.
4. If you are a manager or venue representative, you must have authority to create, manage, and pay for the relevant tenant account and to publish hiring information on behalf of the venue or business.
5. Quicy may refuse, restrict, suspend, or terminate access if it reasonably believes a user is not eligible or is using the platform unlawfully.

Article 11 — Prohibited conduct

1. You must not use Quicy to:
   1. submit false, misleading, deceptive, fraudulent, discriminatory, unlawful, or harmful information;
   2. impersonate another person or organisation;
   3. publish fake jobs, scam jobs, misleading wages, unpaid work disguised as paid work, unlawful trials, discriminatory job criteria, or unlawful workplace requirements;
   4. apply for jobs using false qualifications, false work rights, false experience, fake references, or misleading identity information;
   5. collect personal information for a purpose unrelated to genuine hiring for the stated role;
   6. harass, threaten, abuse, discriminate against, exploit, or mislead another user;
   7. circumvent fees, payment limits, coupon rules, account restrictions, no-show consequences, suspension measures, or feature limits;
   8. create multiple accounts to obtain repeated free posts, free trials, free tickets, coupons, first-use benefits, or other benefits not intended for repeated use;
   9. scrape, copy, harvest, resell, or commercially exploit Quicy data without written permission;
   10. interfere with the operation, security, availability, integrity, or performance of Quicy;
   11. upload malware, harmful files, illegal material, infringing material, or content that violates another person's rights;
   12. reverse engineer, decompile, disassemble, or attempt to derive source code, algorithms, or internal systems except as allowed by law;
   13. misuse AI, automation, bots, scripts, or integrations in a way that burdens, manipulates, or harms the platform or users;
   14. use Quicy for spam, phishing, scams, identity theft, unlawful recruitment, wage theft, trafficking, exploitation, or any unlawful purpose; or
   15. do anything that may expose Quicy, users, venues, workers, or third parties to legal, operational, financial, reputational, or safety risk.
2. Quicy may remove content, restrict features, suspend accounts, terminate accounts, cancel posts, reverse credits, invalidate coupons, or take other action where it reasonably believes prohibited conduct has occurred.

Chapter 4 — Manager and Venue Terms

Article 12 — Manager tenant accounts

1. A manager account may be associated with a tenant, meaning a company, venue, business, or operating entity within Quicy.
2. Forms, positions, applicants, instant jobs, billing, subscriptions, tickets, credits, notes, and tenant settings may be tied to that tenant.
3. The manager or venue is responsible for all actions taken through the tenant account, including actions by staff, administrators, employees, contractors, or other authorised or unauthorised users who access the tenant account through the manager's credentials or permissions.
4. Managers must ensure that only authorised persons access tenant data, applicant data, billing functions, job forms, instant job posts, and internal notes.

Article 13 — Job application forms

1. Managers may create customised online job application forms for one or more roles.
2. Managers are responsible for all information included in forms, including venue name, role title, location, job description, wage range, hiring type, visa requirements, certifications, custom questions, application limits, confirmation messages, marketing consent labels, and status pipelines.
3. Managers must ensure that application forms are genuine, lawful, accurate, and used only for hiring-related purposes connected to the stated role or campaign.
4. Managers must not request unnecessary, excessive, unlawful, discriminatory, or irrelevant personal information from applicants.
5. Managers must not use application forms to build unrelated marketing databases, collect personal data for unrelated purposes, mislead applicants, or avoid employment obligations.
6. Quicy may restrict, remove, hide, or delete forms that appear unlawful, misleading, discriminatory, harmful, inactive, abusive, or inconsistent with these Terms.

Article 14 — Job board publishing

1. Managers may publish positions to the public Quicy job board where the feature is available.
2. Published job information may be visible to anyone, including people who are not logged in.
3. Managers are solely responsible for the accuracy, legality, and completeness of published job information.
4. Managers must ensure that published wage information complies with applicable Australian wage laws, awards, enterprise agreements, penalty rates, allowances, and minimum wage requirements.
5. Managers must promptly unpublish or update any listing that becomes unavailable, inaccurate, filled, expired, misleading, or unlawful.
6. Quicy may remove or hide job listings without notice where it reasonably believes this is necessary for compliance, safety, platform quality, or risk management.

Article 15 — Applicant management

1. Managers may access applicant information submitted through their forms or instant job posts.
2. Applicant information may include personal information, application answers, visa type, certifications, files, CVs, intro videos, short messages, Premium indicators, application timestamps, internal notes, tags, priority levels, and AI-generated summaries where available.
3. Managers must use applicant information only for genuine hiring and recruitment purposes connected to the relevant role, unless the applicant has separately consented to another lawful use.
4. Managers are responsible for maintaining confidentiality, security, and lawful handling of applicant information.
5. Managers must not disclose applicant information to unauthorised persons or use it for harassment, discrimination, unrelated marketing, sale, resale, profiling outside recruitment, or any unlawful purpose.
6. Internal notes and tags must be professional, lawful, relevant, and not discriminatory, defamatory, abusive, or misleading.
7. Deleting an applicant record or form from the interface may not immediately or permanently erase all underlying data, which may be retained according to Quicy's data retention, backup, compliance, audit, safety, or dispute-management processes.

Article 16 — CV scanning and AI-assisted features

1. Quicy may provide CV scanning, OCR, AI candidate summaries, AI filtering, or other AI-assisted features.
2. AI-assisted features are provided to support human review only.
3. Managers must not rely solely on AI-generated outputs when making hiring decisions.
4. Managers are responsible for checking AI outputs for accuracy, relevance, bias, unfairness, incompleteness, and legal compliance.
5. Quicy does not guarantee that AI scanning, extraction, summaries, rankings, or filtering will be accurate, complete, unbiased, lawful for a particular use, or suitable for a particular hiring decision.
6. Usage limits may apply to AI features, including monthly CV scan limits. Free, Starter, Pro, or promotional AI limits may be changed, withdrawn, reduced, increased, made paid, or otherwise modified by Quicy from time to time, subject to applicable law and any specific paid-period commitments.

Article 17 — Instant job posts by managers

1. Managers may create instant job posts for specific single shifts or short-notice work opportunities.
2. Managers are responsible for all instant job information, including venue details, address, job category, title, tasks, hiring type, wage, number of workers required, experience level, requirements, preferences, shift start time, shift end time, application closing deadline, custom questions, and intro video requirements.
3. Managers must ensure that shift information is accurate before posting and must promptly update or cancel the post if material details change.
4. Managers must ensure that instant jobs comply with all applicable employment, workplace, wage, tax, superannuation, visa, safety, anti-discrimination, and labour hire laws.
5. Managers must not use instant jobs to arrange unlawful unpaid work, unpaid trials, below-award work, sham contracting, exploitation, or work that breaches visa conditions.
6. Quicy may reject, remove, suspend, cancel, or hide instant job posts where it reasonably believes this is necessary.

Article 18 — Hiring applicants through Quicy

1. When a manager marks an applicant as hired, this may trigger notifications and status changes within Quicy.
2. A status change within Quicy is a platform communication only and does not, by itself, guarantee that a legally binding employment contract exists unless the relevant manager and job seeker separately create one under applicable law.
3. The manager and venue are responsible for confirming work details directly with the hired worker, including start time, location, duties, wage, breaks, employment type, reporting person, required clothing or equipment, right-to-work checks, tax or onboarding requirements, and any safety information.
4. Managers are responsible for paying workers correctly and complying with all legal obligations arising from any work arrangement.
5. Quicy is not responsible for paying workers, withholding tax, paying superannuation, issuing payslips, maintaining time records, providing employment contracts, or ensuring venue compliance unless Quicy separately agrees in writing.

Article 19 — Manager reviews and no-show reports

1. Managers may be able to submit post-shift reviews of workers and mark no-shows where a hired worker does not attend.
2. Managers must submit reviews and no-show reports honestly, accurately, fairly, and in good faith.
3. Managers must not use reviews or no-show reports to punish, threaten, discriminate against, defame, mislead, or unfairly harm a worker.
4. Workers may respond to or dispute no-show reports through Quicy where the feature is available.
5. Quicy may review, remove, disregard, excuse, moderate, or act on reviews and no-show reports at its discretion.
6. Quicy is not required to make legal findings about whether a worker breached an employment agreement, whether a venue acted lawfully, or whether a party is liable for loss.

Chapter 5 — Job Seeker Terms

Article 20 — Job seeker profiles

1. Job seekers may create a profile containing personal, career, qualification, language, introduction, media, CV, and preference information.
2. Job seekers are responsible for ensuring their profile is accurate, current, lawful, and not misleading.
3. Job seekers must promptly update their profile if there are changes to their contact details, qualifications, certificates, work history, skills, visa status, work rights, availability, CV, intro video, or other relevant information.
4. Quicy is not responsible for missed opportunities, rejected applications, incorrect contact, disputes, or work issues caused by a job seeker's outdated or inaccurate information.

Article 21 — Applying for jobs

1. Job seekers may apply for jobs through forms, job board listings, instant job posts, or other application features.
2. By submitting an application, the job seeker authorises Quicy to share the application information with the relevant manager, venue, tenant, or business account.
3. Job seekers must answer application questions honestly and must not submit false, misleading, incomplete, discriminatory, unlawful, or infringing content.
4. Job seekers must not apply for jobs they know they cannot lawfully perform due to visa conditions, age restrictions, licensing requirements, qualification requirements, work rights, or other legal restrictions.
5. Submitting an application does not guarantee review, contact, interview, employment, shift confirmation, income, or any specific outcome.

Article 22 — Intro videos, CVs, and public Video CV links

1. Job seekers may upload an intro video and CV where the feature is available.
2. By uploading a video, CV, image, or other asset, the job seeker confirms that they own the asset or have all rights, permissions, licences, and consents required to upload and use it through Quicy.
3. Job seekers are solely responsible for any dispute, claim, complaint, demand, takedown notice, copyright issue, privacy issue, defamation issue, personality rights issue, image rights issue, or other issue arising from assets they upload or share.
4. Quicy is not responsible for determining ownership of user-uploaded assets and will not participate in disputes between users and third parties about whether a user had the right to upload or use an asset, except where Quicy chooses or is legally required to take action.
5. If a job seeker enables a public Video CV link, the job seeker understands that anyone with the link may access the public page, including persons outside Quicy.
6. Quicy cannot control what third parties do with content after it is made public, including screenshots, downloads, recordings, copying, sharing, or external storage.
7. Job seekers may disable public Video CV links where the feature is available, but disabling a link may not remove copies already made by third parties.

Article 23 — Instant jobs and attendance

1. Job seekers may apply for instant jobs where the feature is available.
2. Before applying, job seekers must carefully check the venue, location, shift time, wage, requirements, experience level, duties, travel time, availability, and work rights.
3. A job seeker may withdraw an instant job application before being marked as hired, where the feature is available.
4. If a job seeker is hired for an instant job, they are expected to attend the shift unless there is a valid reason preventing attendance.
5. If a hired job seeker cannot attend, they must notify the manager or venue as soon as reasonably possible using the contact method provided, and should keep records of the notification.
6. Failure to attend may result in a no-show report, warning, temporary ban, extended ban, account restriction, or other platform action.

Article 24 — Job seeker reviews

1. Job seekers may be able to submit reviews of the working environment after completing instant jobs.
2. Reviews must be honest, fair, accurate, based on genuine experience, and not abusive, defamatory, discriminatory, misleading, or unlawful.
3. Quicy may moderate, remove, aggregate, anonymise, analyse, or use reviews to improve platform quality, detect problematic behaviour, monitor venue quality, or support trust and safety.
4. Quicy is not required to publish every review or to treat a review as proof of legal wrongdoing by a venue or worker.

Chapter 6 — Payments, Plans, Prices, Tickets, and Refunds

Article 25 — General payment terms

1. Some Quicy features are free and some require payment.
2. Paid features may include subscriptions, instant job posting fees, experience surcharges, boost tickets, message tickets, additional ticket packs, AI usage, premium applicant features, promotional features, or other products introduced by Quicy.
3. All prices are in Australian dollars unless stated otherwise.
4. The price payable is the price shown on the website, application, billing page, checkout page, or payment confirmation page at the time of purchase or renewal, subject to any valid discount, coupon, promotion, tax, or fee shown at checkout.
5. Quicy may change prices, plan names, plan inclusions, free allowances, ticket quantities, credit rules, discounts, coupon rules, and paid feature availability from time to time.
6. Free features may become paid features in the future. Paid features may become free, be removed, be renamed, be limited, or be included in different plans.
7. A price change will not normally affect a one-time purchase already completed, but may affect future purchases, future renewals, future billing periods, new plan periods, or additional usage.
8. You are responsible for reviewing the checkout details before confirming a purchase or renewal.

Article 26 — Payment processing

1. Payments may be processed through Stripe or another third-party payment processor.
2. Quicy may store payment-related identifiers such as Stripe customer IDs, subscription IDs, payment intent IDs, invoice IDs, checkout session IDs, charge records, plan status, ticket balances, and billing history.
3. Quicy does not store full payment card details unless expressly stated. Card details are generally held and processed by the payment processor.
4. You must provide accurate billing information and ensure that your payment method remains valid and has sufficient funds.
5. Quicy is not responsible for bank fees, card fees, foreign exchange fees, overdraft fees, failed payment fees, chargeback fees, or other fees charged by your bank, card issuer, or payment provider.

Article 27 — Subscriptions

1. Quicy may offer recurring subscriptions, including manager Pro plans and job seeker Premium plans.
2. Subscriptions renew automatically at the end of each billing period unless cancelled before renewal in accordance with the cancellation process shown in the account or billing settings.
3. By subscribing, you authorise Quicy and its payment processor to charge the applicable recurring fee at the start of each billing period until the subscription is cancelled or terminated.
4. Subscription benefits, monthly tickets, credits, feature access, AI limits, alerts, badges, and other inclusions may vary by plan and may be changed for future billing periods.
5. Cancellation usually takes effect at the end of the current paid billing period unless the checkout page, billing portal, or applicable law provides otherwise.
6. Quicy may suspend or cancel subscription access if payment fails, a chargeback occurs, fraud is suspected, account misuse occurs, or the account breaches these Terms.

Article 28 — Manager Pro plan

1. The manager Pro plan may include benefits such as free instant job post credits, boost tickets, higher CV scanning limits, AI-assisted filtering, and other features shown on the website or checkout page.
2. The Pro plan price is the price shown on the website or checkout page at the time of subscription or renewal.
3. Monthly Pro benefits are issued according to the rules shown on the plan page, checkout page, or account dashboard.
4. Free instant job post credits may waive only the base post fee and may not cover experience surcharges, paid add-ons, tax, or other charges unless expressly stated.
5. Unused monthly credits or tickets may expire, not carry over, or be removed on cancellation, depending on the rules shown for that plan.

Article 29 — Job seeker Premium plan

1. The job seeker Premium plan may include benefits such as message tickets, short application messages, Premium badge display, job alerts, push notifications, or other features shown on the website or checkout page.
2. The Premium plan price is the price shown on the website or checkout page at the time of subscription or renewal.
3. Monthly message tickets and Premium benefits are provided according to the plan rules shown at the time of subscription or renewal.
4. Premium status does not guarantee employment, interviews, application priority, hiring, higher wages, or a better outcome.
5. Unused monthly benefits may be subject to plan-specific expiry, carry-over, or cancellation rules.

Article 30 — Instant job posting fees

1. Managers may be required to pay a fee to publish an instant job post.
2. The fee may include a base posting fee, experience surcharge, promotional add-on, boost, or other charge shown at checkout.
3. The current payable amount is the amount shown at checkout at the time of purchase, after any valid discount or coupon has been applied.
4. First-post-free offers, free credits, coupons, discounts, and promotional pricing are optional, may be limited, may be restricted to certain accounts, may expire, and may be changed or withdrawn by Quicy at any time before purchase.
5. Submitting payment for an instant job post does not guarantee applicants, attendance, worker quality, successful hiring, shift completion, or business outcome.

Article 31 — Boost tickets, message tickets, credits, and paid add-ons

1. Quicy may offer tickets, credits, boosts, messages, AI usage allowances, post credits, and other digital add-ons.
2. Tickets and credits have no cash value and may be used only within Quicy according to the applicable feature rules.
3. Tickets and credits may not be sold, transferred, exchanged, redeemed for cash, or used outside Quicy unless expressly permitted.
4. A ticket or credit may be consumed when the relevant action is submitted, confirmed, published, sent, boosted, scanned, or otherwise completed in the platform.
5. Used tickets and credits are not refundable except where required by law or expressly approved by Quicy.
6. Standalone purchased tickets may have different expiry rules from subscription-granted tickets. Users must review the rules shown at purchase or in their account.
7. Quicy may correct ticket or credit balances where a technical error, duplicate grant, chargeback, refund, fraud, misuse, or system issue occurs.

Article 32 — Coupons, discounts, promotions, and free offers

1. Coupons, discounts, free trials, free posts, free tickets, and promotions are provided at Quicy's discretion.
2. They may be subject to conditions including expiry dates, product restrictions, account restrictions, first-use restrictions, maximum uses, non-transferability, and anti-abuse rules.
3. Quicy may reject, cancel, reverse, or invalidate a coupon, discount, free offer, ticket, credit, or promotional benefit if it reasonably believes there has been misuse, error, fraud, duplicate account creation, circumvention, or breach of conditions.
4. Unless expressly stated, coupons and discounts cannot be applied retrospectively to past purchases.

Article 33 — Refund policy and user agreement at purchase or renewal

1. Before making a purchase or allowing a subscription to renew, you must check the product, plan, feature, price, billing period, renewal rules, included benefits, limits, and cancellation rules.
2. By completing a purchase or allowing a renewal to occur, you agree that the purchase or renewal is made based on your own decision and after reviewing the information available at checkout or in your account.
3. Subject to your non-excludable rights under the Australian Consumer Law and other applicable laws, Quicy does not provide refunds for user-based reasons, including:
   1. change of mind;
   2. deciding that you no longer need the service;
   3. forgetting to cancel before renewal;
   4. not using the service after purchase;
   5. not receiving applicants, job offers, interviews, shifts, or desired outcomes;
   6. accidentally buying the wrong paid item where the platform displayed the item and price before payment;
   7. disagreement with a manager, venue, job seeker, worker, applicant, or employer;
   8. being suspended or restricted due to breach of these Terms;
   9. failure to keep your information, payment method, notification settings, or account details up to date; or
   10. any reason caused by your own circumstances, decision, mistake, delay, or preference.
4. Where a serious problem is caused by Quicy and a refund is required or approved, Quicy's liability, to the maximum extent permitted by law, is limited to the amount actually paid by the affected user to Quicy for the affected service during the month in which the serious problem occurred.
5. Where permitted by law and where third-party payment processing fees are not recoverable by Quicy, any discretionary refund may be reduced by unrecoverable Stripe, payment processor, bank, card, chargeback, or transaction fees.
6. The limitation in this Article does not exclude, restrict, or modify any right or remedy that cannot lawfully be excluded, restricted, or modified under the Australian Consumer Law.
7. Quicy may choose to provide a credit, replacement service, corrected feature access, ticket re-credit, or other remedy instead of a cash refund where lawful and appropriate.
8. Refund requests must be submitted to Quicy support with the account email, payment details, description of the problem, and supporting information.

Chapter 7 — Applications, Hiring, Work, and Disputes

Article 34 — User-to-user relationship

1. Any hiring, employment, contractor, shift, trial, onboarding, payment, wage, attendance, workplace, safety, performance, termination, or dispute issue between a job seeker and a manager or venue is a matter between those parties.
2. Quicy provides connection, application, listing, communication, and management tools only.
3. Quicy is not a party to any employment or work arrangement formed between users.
4. Users must not involve Quicy as a party to disputes between workers and employers, job seekers and venues, applicants and managers, or managers and workers, except where Quicy chooses to review platform misuse or is legally required to respond.
5. Quicy may provide platform records or support communication at its discretion, but doing so does not make Quicy responsible for the underlying dispute.

Article 35 — Manager and venue legal responsibility

1. Managers and venues are solely responsible for:
   1. job descriptions;
   2. wage rates;
   3. award and enterprise agreement compliance;
   4. minimum wage compliance;
   5. penalty rates, overtime, allowances, loadings, tips, deductions, tax, superannuation, and payslips;
   6. work health and safety;
   7. anti-discrimination, harassment, bullying, and equal opportunity compliance;
   8. checking work rights, visa restrictions, age restrictions, qualifications, licences, and certifications;
   9. employment contracts, onboarding, training, supervision, and rostering;
   10. record keeping;
   11. termination, cancellation, and shift changes; and
   12. all legal obligations arising from any work arrangement.
2. Managers and venues must obtain their own legal, tax, accounting, employment, migration, labour hire, and workplace safety advice where necessary.
3. Quicy does not verify every job post, wage, work condition, applicant, venue, licence, visa, qualification, certification, or workplace.

Article 36 — Job seeker responsibility

1. Job seekers are responsible for:
   1. checking job details before applying or accepting work;
   2. confirming wages, duties, shift time, location, break arrangements, work type, and onboarding requirements with the manager or venue;
   3. ensuring they have the legal right to work;
   4. ensuring they meet required qualifications, licences, certifications, and experience requirements;
   5. attending agreed shifts unless there is a valid reason;
   6. communicating promptly if they cannot attend;
   7. keeping their account, contact details, and profile information up to date; and
   8. seeking independent advice if uncertain about work rights, wages, employment terms, safety, or legal rights.
2. Job seekers should not attend or continue work if they reasonably believe the workplace is unsafe, unlawful, abusive, discriminatory, or exploitative.

Article 37 — No involvement in user disputes

1. Quicy does not adjudicate, arbitrate, mediate, or legally resolve disputes between users.
2. Disputes may include disputes about wages, unpaid work, underpayment, superannuation, tax, safety, bullying, harassment, discrimination, attendance, no-shows, shift cancellation, performance, termination, misleading information, intellectual property, privacy, or workplace conduct.
3. Quicy may decide, at its discretion, to:
   1. review platform records;
   2. request information from users;
   3. remove content;
   4. suspend or restrict accounts;
   5. mark a no-show as excused;
   6. reverse a platform status where technically appropriate;
   7. cooperate with regulators or law enforcement; or
   8. take no action where the matter is outside Quicy's role.
4. Any action taken by Quicy does not mean Quicy accepts liability for the dispute or becomes a party to the underlying work arrangement.
5. Users should contact the relevant authority, professional adviser, regulator, or court/tribunal where a legal dispute cannot be resolved directly.

Article 38 — No-show consequences

1. Quicy may operate a no-show consequence system for instant jobs.
2. If a hired job seeker does not attend a shift, a manager may report a no-show.
3. A first no-show may result in a warning. A second no-show may result in a temporary ban, such as a 30-day application restriction. Further no-shows may result in longer restrictions.
4. Quicy may change no-show consequence rules from time to time to protect platform trust and safety.
5. Job seekers may respond to or dispute no-show records through available platform functions or support.
6. Quicy may excuse a no-show where it considers there is a valid reason, including illness, emergency, unsafe workplace concern, incorrect shift details, serious transport disruption, manager fault, or other reasonable circumstances.
7. No-show restrictions are platform trust and safety measures only and do not determine legal liability between a worker and venue.

Chapter 8 — Content, Assets, Intellectual Property, and Licence

Article 39 — User content and user assets

1. User content includes all text, data, files, images, photos, logos, videos, CVs, documents, application answers, job descriptions, custom questions, venue images, worker reviews, manager reviews, notes, messages, profile content, and other material submitted, uploaded, published, or transmitted by users through Quicy.
2. Users retain ownership of their own content, subject to the licence granted to Quicy in these Terms.
3. Each user represents and warrants that:
   1. they own their uploaded content or have all rights, licences, permissions, releases, and consents required to use it through Quicy;
   2. their content does not infringe copyright, trade marks, moral rights, privacy rights, publicity rights, confidential information rights, employment rights, or any other rights of another person;
   3. their content is not unlawful, misleading, defamatory, discriminatory, abusive, obscene, exploitative, or harmful; and
   4. their content may lawfully be stored, displayed, processed, transmitted, analysed, and shared by Quicy according to these Terms and platform settings.
4. Quicy does not verify ownership of user-uploaded images, logos, videos, files, CVs, or other assets.
5. Quicy will not be involved in disputes over user-uploaded assets, copyright, image rights, brand rights, privacy rights, or other third-party rights except where Quicy chooses or is legally required to take action.
6. The user who uploaded, published, or supplied the asset is solely responsible for any claim, complaint, dispute, loss, demand, proceeding, cost, or liability arising from that asset.

Article 40 — Licence granted to Quicy

1. By submitting content to Quicy, you grant Quicy a non-exclusive, worldwide, royalty-free, sublicensable, transferable licence to host, store, copy, process, display, transmit, publish, distribute, modify for technical formatting, analyse, and otherwise use that content as reasonably necessary to:
   1. operate Quicy;
   2. provide platform features;
   3. display job listings, forms, applications, profiles, videos, CVs, public Video CV links, and dashboards according to user settings;
   4. send applications and job information between relevant users;
   5. process payments, subscriptions, tickets, credits, and billing records;
   6. provide AI-assisted tools, CV scanning, summaries, filtering, notifications, and alerts where enabled;
   7. maintain, secure, monitor, test, improve, and develop Quicy;
   8. detect, prevent, and investigate misuse, fraud, spam, abuse, technical issues, or legal risk;
   9. comply with legal obligations and enforce these Terms; and
   10. create aggregated, statistical, or de-identified information.
2. This licence continues for as long as necessary for the purposes described above, including where content is retained in backups, logs, audit records, billing records, dispute records, compliance files, or legally required records.
3. Quicy may remove or restrict content at any time where it reasonably believes the content breaches these Terms, breaches law, creates risk, or affects platform quality.

Article 41 — Quicy intellectual property

1. All rights, title, and interest in Quicy's platform, design, layout, interface, branding, logos, icons, graphics, images, illustrations, code, software, databases, workflows, business logic, algorithms, AI prompts, templates, documents, text, product names, feature names, pricing structure, page structure, trade marks, trade dress, know-how, and other intellectual property belong to Quicy or its licensors unless expressly stated otherwise.
2. Users must not copy, reproduce, modify, adapt, translate, distribute, sell, resell, license, sublicense, scrape, frame, mirror, reverse engineer, imitate, or commercially exploit any Quicy intellectual property without Quicy's prior written permission.
3. No licence is granted to use Quicy's name, logo, design, images, screenshots, templates, interface, branding, or other intellectual property except as strictly necessary to use the platform in accordance with these Terms.
4. Feedback, suggestions, ideas, or requests submitted to Quicy may be used by Quicy without restriction, compensation, or obligation, unless otherwise agreed in writing.

Article 42 — Infringement complaints

1. If you believe content on Quicy infringes your rights, you may contact Quicy support with details of the alleged infringement.
2. Quicy may request evidence of ownership, authority, identity, and the specific content in dispute.
3. Quicy may remove, restrict, or leave content available at its discretion or as required by law.
4. Quicy is not required to resolve ownership disputes between private parties.

Chapter 9 — Privacy, Data, Marketing, and Notifications

Article 43 — Personal information

1. Quicy collects and handles personal information as described in its Privacy Policy.
2. Personal information may include identity information, contact details, profile information, tenant information, job information, application information, CVs, videos, files, reviews, notes, tags, payment identifiers, subscription data, ticket balances, usage data, device data, communication consent records, and support communications.
3. Users must not submit another person's personal information unless they have lawful authority or consent to do so.
4. Managers must handle applicant personal information lawfully and only for proper recruitment and hiring purposes.

Article 44 — Applicant data handled by managers

1. Managers may receive personal information about applicants and job seekers through Quicy.
2. Managers are responsible for complying with privacy laws that apply to their own collection, use, disclosure, storage, retention, and deletion of applicant information.
3. Managers must not export, copy, download, retain, disclose, or use applicant information for any purpose that is not lawful and connected to the relevant hiring process, unless they have separate lawful authority.
4. Quicy is not responsible for a manager's misuse of applicant information after it has been made available to the manager through the platform, except to the extent required by law.

Article 45 — Marketing communications

1. Users may choose whether to receive marketing communications from Quicy where consent is required.
2. Users may withdraw marketing consent through account settings, unsubscribe links, or support channels where available.
3. Withdrawal of marketing consent does not prevent Quicy from sending transactional, operational, billing, safety, legal, account, security, application, or service-related communications.
4. Managers who collect marketing consent through their own forms are responsible for ensuring their consent wording and marketing practices comply with applicable law.

Article 46 — Notifications

1. Quicy may send emails, push notifications, dashboard notices, billing notices, application notices, status notices, no-show notices, job alerts, password resets, verification emails, and other messages.
2. Quicy does not guarantee that any notification will be delivered, delivered instantly, opened, read, displayed correctly, or acted on.
3. Users are responsible for checking their dashboard, email, spam folder, device settings, notification permissions, and account settings.
4. Quicy is not responsible for missed jobs, missed shifts, missed applicants, missed deadlines, missed cancellations, missed renewals, or other loss caused by notification delay, failure, user settings, device settings, email filtering, third-party provider issues, or outdated contact information.

Chapter 10 — Platform Availability, Changes, Maintenance, and Force Majeure

Article 47 — Availability

1. Quicy aims to provide a useful and reliable platform, but does not guarantee uninterrupted, error-free, secure, or continuous access.
2. The platform may be unavailable, delayed, restricted, degraded, interrupted, or inaccurate due to planned maintenance, emergency maintenance, updates, bugs, outages, cyber incidents, third-party provider issues, internet failures, hosting failures, payment processor issues, email provider issues, software changes, database errors, excessive traffic, device problems, browser problems, or other causes.
3. Quicy is not liable for temporary unavailability, degraded performance, lost opportunity, lost applications, lost applicants, missed jobs, missed messages, missed notifications, or loss of business caused by service interruption, except to the extent liability cannot be excluded by law.
4. Quicy does not guarantee the preservation, availability, or integrity of any data stored on the platform.
5. To the maximum extent permitted by law, Quicy is not liable for any loss, corruption, deletion, or failure to store data, including but not limited to applications, messages, files, CVs, videos, or account information.
6. Quicy does not provide any service level agreement (SLA), uptime guarantee, response time guarantee, or restoration time commitment unless expressly stated in a separate written agreement.

Article 48 — Maintenance and updates

1. Quicy may perform maintenance, updates, upgrades, bug fixes, security changes, feature changes, infrastructure changes, data migrations, and system improvements at any time.
2. Maintenance may occur with or without notice, including during urgent security, stability, legal, or operational circumstances.
3. Features may be added, removed, limited, renamed, redesigned, paused, replaced, made paid, made free, or otherwise changed.
4. Quicy is not required to continue offering any particular free feature, paid feature, plan, ticket, credit, price, discount, coupon, interface, integration, workflow, AI tool, or service configuration indefinitely.
5. Where a change materially affects an already-paid current billing period, Quicy will take reasonable steps to provide an appropriate remedy where required by law.

Article 49 — Force majeure and events outside Quicy's control

1. Quicy is not liable for delay, failure, interruption, data delay, feature failure, payment delay, notification failure, or inability to provide the service caused by events outside its reasonable control.
2. Such events may include natural disasters, storms, floods, fires, earthquakes, pandemics, epidemics, public health orders, war, terrorism, civil unrest, strikes, labour disputes, power outages, internet outages, telecommunications failures, hosting provider failures, cloud provider failures, payment processor failures, email provider failures, cyberattacks, denial-of-service attacks, malware, government action, legal restrictions, regulatory action, emergency maintenance, or other events beyond Quicy's reasonable control.
3. Where such an event occurs, Quicy may suspend, delay, restrict, modify, or stop affected parts of the service for as long as reasonably necessary.

Chapter 11 — Suspension, Termination, and Restrictions

Article 50 — Suspension and restrictions by Quicy

1. Quicy may suspend, restrict, disable, terminate, or limit an account, tenant, listing, form, instant job, application, feature, ticket, credit, subscription, coupon, or content if Quicy reasonably believes that:
   1. the user breached these Terms;
   2. the account has been misused or compromised;
   3. payment failed, was reversed, was disputed, or appears fraudulent;
   4. the user provided false, misleading, or unlawful information;
   5. the user created legal, safety, privacy, security, financial, reputational, or operational risk;
   6. the user misused free offers, coupons, credits, tickets, subscriptions, or platform features;
   7. the user repeatedly failed to attend instant jobs without valid reason;
   8. the user infringed intellectual property or privacy rights;
   9. the user posted unlawful, misleading, exploitative, or discriminatory content;
   10. the user attempted to avoid fees, duplicate limits, bans, or restrictions;
   11. Quicy is required to act by law, regulator, court, payment provider, hosting provider, or other authority; or
   12. restriction is necessary to protect Quicy, users, third parties, or the platform.
2. Where reasonable, Quicy may provide notice and an opportunity to respond. However, Quicy may act immediately without notice where it considers immediate action necessary.

Article 51 — User cancellation and account deletion

1. Users may stop using Quicy at any time.
2. Users may request account deletion through support or account settings where available.
3. Account deletion may not immediately remove all information from backups, logs, audit records, billing records, legal records, security records, dispute records, or information already provided to other users as part of applications, job posts, or hiring processes.
4. Deleting an account does not automatically cancel all obligations that arose before deletion, including payment obligations, dispute obligations, confidentiality obligations, intellectual property obligations, indemnities, or legal responsibilities.

Article 52 — Survival

1. Clauses concerning payment, refunds, intellectual property, user content, privacy, dispute responsibility, disclaimers, limitation of liability, indemnity, governing law, and any other clause intended to survive will continue after account cancellation, suspension, termination, or deletion.

Chapter 12 — Disclaimers, Limitation of Liability, and Indemnity

Article 53 — Service provided on an "as available" basis

1. To the maximum extent permitted by law, Quicy is provided on an "as is" and "as available" basis.
2. Quicy does not warrant that the platform will be uninterrupted, error-free, virus-free, secure, accurate, compatible with every device or browser, suitable for every business, suitable for every worker, or suitable for every hiring process.
3. Quicy does not warrant that any data, AI output, CV scan, candidate summary, notification, listing, application status, profile, review, job post, wage, or user-generated content is accurate, complete, current, lawful, or suitable for reliance without independent checking.

Article 54 — Australian Consumer Law

1. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, remedy, or liability that cannot be excluded, restricted, or modified under the Australian Consumer Law or other applicable law.
2. Where Quicy is permitted to limit its liability for breach of a consumer guarantee, Quicy's liability is limited, at Quicy's option, to resupplying the service or paying the cost of having the service supplied again.
3. Subject to non-excludable law, Quicy does not provide refunds or compensation for change of mind, lack of use, lack of outcome, user error, user delay, user preference, or disputes between users.

Article 55 — Limitation of liability

1. To the maximum extent permitted by law, Quicy is not liable for:
   1. employment disputes, wage disputes, underpayment, unpaid work, superannuation issues, tax issues, roster disputes, safety issues, discrimination, harassment, bullying, termination, shift cancellation, worker performance, no-shows, or venue conduct;
   2. loss caused by a user's false, outdated, inaccurate, incomplete, misleading, unlawful, or unauthorised information;
   3. loss caused by another user's content, conduct, omission, delay, cancellation, non-payment, non-attendance, or non-compliance;
   4. missed jobs, missed applicants, missed applications, missed shifts, missed notifications, missed renewals, or missed business opportunities;
   5. unauthorised copying, screenshotting, downloading, recording, sharing, or misuse of public Video CVs, job posts, images, videos, CVs, or other user-published content by third parties;
   6. AI output errors, OCR errors, incorrect summaries, incorrect filtering, ranking errors, or reliance on automated tools;
   7. platform downtime, maintenance, outages, bugs, cyber incidents, data delays, data loss, third-party service failure, payment processor failure, or notification failure;
   8. loss of profit, revenue, goodwill, reputation, opportunity, data, anticipated savings, business interruption, or indirect or consequential loss;
   9. bank fees, Stripe fees, payment processor fees, exchange fees, card fees, chargeback fees, or other third-party fees;
   10. decisions made by users based on information available through Quicy; or
   11. any matter outside Quicy's reasonable control.
2. Subject to non-excludable law, Quicy's total aggregate liability to a user for claims relating to a paid service is limited to the amount actually paid by that user to Quicy for the affected service during the month in which the issue occurred.
3. For free services, and to the maximum extent permitted by law, Quicy's liability is limited to AUD $0 or the resupply of the relevant free service at Quicy's discretion where legally required.

Article 56 — User indemnity

1. You indemnify Quicy, its owners, officers, employees, contractors, agents, suppliers, and related entities from and against claims, losses, liabilities, damages, costs, and expenses arising from:
   1. your breach of these Terms;
   2. your unlawful conduct;
   3. your false, misleading, outdated, incomplete, or unauthorised information;
   4. your job post, application, CV, video, image, logo, file, review, note, message, or other content;
   5. your infringement of intellectual property, privacy, confidentiality, image, publicity, employment, or other rights;
   6. your misuse of applicant information or user data;
   7. your employment, wage, safety, tax, superannuation, visa, labour hire, or workplace law obligations;
   8. your dispute with another user, worker, applicant, employer, venue, customer, employee, contractor, regulator, or third party;
   9. your misuse of coupons, tickets, credits, subscriptions, free offers, or payment systems;
   10. your unauthorised access to the account or data of another person; or
   11. your negligence, fraud, wilful misconduct, or breach of law.
2. This indemnity does not apply to the extent the relevant loss was directly caused by Quicy's fraud, wilful misconduct, or liability that cannot be excluded by law.

Chapter 13 — Complaints, Governing Law, and General Provisions

Article 57 — Support and complaints

1. Users may contact Quicy support for account, billing, technical, privacy, safety, or platform issues.
2. When contacting support, users should provide their account email, relevant screenshots, payment references, job post details, application details, and a clear explanation of the issue.
3. Quicy may request further information before taking action.
4. Quicy is not required to provide legal advice, employment advice, wage advice, migration advice, tax advice, or workplace safety advice.

Article 58 — Changes to these Terms

1. Quicy may update these Terms from time to time.
2. Where changes are material, Quicy will take reasonable steps to notify users, such as by email, dashboard notice, website notice, or requiring renewed acceptance.
3. Continued use of Quicy after the effective date of updated Terms means you accept the updated Terms.
4. If you do not agree to updated Terms, you must stop using Quicy and, where applicable, cancel your subscription before the next renewal.

Article 59 — Assignment

1. You must not assign, transfer, or sublicense your rights or obligations under these Terms without Quicy's prior written consent.
2. Quicy may assign, transfer, subcontract, or novate its rights and obligations in connection with a business sale, merger, restructure, asset transfer, change of operator, financing, or corporate transaction, provided this does not unlawfully reduce your rights.

Article 60 — Severability

1. If any part of these Terms is invalid, unlawful, or unenforceable, that part will be read down or severed to the extent necessary, and the remaining parts will continue in effect.

Article 61 — No waiver

1. If Quicy does not immediately enforce a right under these Terms, that does not mean Quicy waives that right.
2. A waiver must be in writing and applies only to the specific matter stated in the waiver.

Article 62 — Entire agreement

1. These Terms, together with the Privacy Policy, checkout terms, plan terms, and any other incorporated policies, form the agreement between Quicy and the user regarding use of the platform.
2. They replace prior discussions, drafts, marketing statements, or understandings about the same subject matter, except for separate written agreements signed by Quicy.

Article 63 — Governing law and jurisdiction

1. These Terms are governed by the laws of Victoria, Australia, unless another Australian law mandatorily applies.
2. The parties submit to the courts and tribunals having jurisdiction in Victoria, Australia, subject to any mandatory consumer, employment, privacy, or other legal rights that apply in another jurisdiction.